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B.C. Reg. 83/2005
O.C. 298/2005
Deposited March 18, 2005
effective October 1, 2005

Business Practices and Consumer Protection Act

Telemarketer Licensing Regulation

Note: Check the Cumulative Regulation Bulletin 2015 and 2016
for any non-consolidated amendments to this regulation that may be in effect.

[includes amendments up to B.C. Reg. 400/2008, December 9, 2008]

Contents
1Definitions
1.1Designated activity
2Exemptions from licensing requirement
3Term of licence
4Licence for each location
5Display of licence
6Reporting to director
7Records
8Regulated and prohibited acts or practices
9Offence

Definitions

1  In this regulation:

"Act" means the Business Practices and Consumer Protection Act;

"licence" means a licence, as defined in section 1 of the Act, to engage in a designated activity designated under section 1.1 of this regulation;

"telemarketer" means a supplier who engages in the business or occupation of initiating contact with a consumer by telephone or facsimile for the purpose of conducting a consumer transaction.

[am. B.C. Reg. 400/2008, Sch. 2, s. 1.]

Designated activity

1.1  The business and occupation described in the definition of "telemarketer" are designated for the purposes of the definition of "designated activity" in section 142 of the Act.

[en. B.C. Reg. 400/2008, Sch. 2, s. 2.]

Exemptions from licensing requirement

2  (1) A supplier is exempt from the requirement to be licensed if the supplier is initiating contact with a consumer for the purpose of conducting a consumer transaction other than

(a) a consumer transaction conducted under a distance sales contract, or

(b) for the purpose of soliciting a consumer, on behalf or for the benefit of another supplier, for a contribution of money or other property by the consumer.

(2) Savings institutions are exempt from the requirement to be licensed.

[am. B.C. Reg. 318/2005.]

Term of licence

3  The director may issue a licence for a term not exceeding 3 years.

Licence for each location

4  (1) A telemarketer must have a licence for each location from which the telemarketer conducts business in British Columbia.

(2) A licensee must immediately notify the director of any change of address for the location from which the licensee conducts business in British Columbia.

Display of licence

5  A licensee must display the licensee's licence in a conspicuous location in the place of business.

Reporting to director

6  (1) In this section, "employee" means an employee who is a licensee.

(2) A licensee must immediately report to the director all of the following:

(a) the name and address of every new employee hired by the licensee;

(b) any change of address of an employee;

(c) the name of any employee who ceases to be employed by the licensee;

(d) if the licensee is a corporation,

(i) a change in the senior officers, as defined in the Business Corporations Act, of the licensee, or

(ii) a material change in the beneficial ownership of the shares of the licensee.

Records

7  (1) A licensee must collect and maintain a record of the following information in respect of each distance sales contract entered into by telephone or facsimile:

(a) the consumer's name, address, telephone number and, if available, facsimile number;

(b) the date on which the contract is entered into;

(c) the information required to be disclosed under section 46 of the Act.

(2) A licensee must collect and maintain a record of the following information in respect of each consumer who agrees by telephone or facsimile to contribute money or other property as a result of the licensee soliciting the consumer:

(a) the name of the organization on whose behalf or for whose benefit the licensee initiated contact with the consumer, the organization's business address, telephone number and, if available, facsimile number and electronic mail address;

(b) a detailed description of the purpose for which the contribution of money or other property was solicited;

(c) the consumer's name, address, telephone number and, if available, facsimile number;

(d) the date on which the consumer agreed to contribute money or other property;

(e) the amount of money the consumer agreed to contribute or the value or a detailed description of the property the consumer committed to contribute.

(3) A licensee must retain the record in respect of a consumer transaction referred to in this section for 2 years from the date the contract was entered into or the commitment was made by the consumer.

Regulated and prohibited acts or practices

8  (1) In this section, "statutory holiday" means a holiday, except Sunday, unless the holiday falls on a Sunday.

(2) A licensee must not communicate or attempt to communicate with a consumer by telephone or facsimile

(a) on a statutory holiday,

(b) subject to paragraph (a), on a Saturday or Sunday, except between the hours of 10 a.m. and 6 p.m. local time for the consumer contacted, or

(c) on any other day, except between the hours of 9 a.m. and 9:30 p.m. local time for the consumer contacted.

(3) Except on the request of the consumer contacted, a licensee must not communicate with a consumer by telephone or facsimile more than once in a 30 day period in respect of the same proposed consumer transaction.

(4) A licensee must not block the display to the consumer of the number from which the licensee is originating the telephone call or facsimile.

(5) If a licensee is initiating contact with a consumer by telephone or facsimile for a purpose referred to in section 2 (a) or (b), on behalf or for the benefit of another supplier, the licensee must disclose, in a clear and comprehensible manner, the following information to the consumer before the consumer enters into the contract or commits to contributing money or other property:

(a) the name of the supplier on whose behalf or for whose benefit the licensee initiated contact with the consumer and the supplier's business address and telephone number;

(b) if the consumer is contacted for the purpose of soliciting a contribution of money or other property, a detailed description of the purpose for which the contribution of money or other property was solicited.

Offence

9  A person who contravenes section 8 (5) commits an offence.

[Provisions of the Business Practices and Consumer Protection Act, S.B.C. 2004, c. 2, relevant to the enactment of this regulation: sections 143, 194 and 199]